FAQs

Q1: What makes your emergency service different from regular cleaning?

Ans: Our rapid-response team specialises in true emergencies, floods, sewage backups, and severe stains, with industrial-grade equipment that standard cleaners don’t carry. We prioritise water extraction to prevent mould and structural damage.

Q2: Can you remove stubborn stains like ink or red wine permanently?

Ans: Yes. Our multi-stage stain removal process combines solvent treatments, oxidation, and enzymatic cleaners tailored to each stain type. We guarantee complete removal or the stain is free.

Q3: How do you ensure carpets stay cleaner for longer after treatment?

Ans: We apply a protective encapsulant that repels dirt and liquids, extending cleanliness between professional cleanings. This is included in all our deep cleaning services.

Q4: Are your cleaning methods safe for wool or antique rugs?

Ans: Absolutely. Our rug cleaning specialists use pH-balanced solutions and controlled moisture techniques approved for delicate fibres.

Q5: What’s included in your commercial cleaning service?

Ans: We offer after-hours cleaning, anti-slip treatments, and carpet protector applications specifically designed for high-traffic business environments.

Q6: Do you offer sanitisation against bacteria and viruses?

Ans: Yes. Our hospital-grade hot water extraction (212°F+) eliminates 99.9% of common pathogens, ideal for homes with immunocompromised residents.

Q7: Why does your steam cleaning produce better results than DIY rentals?

Ans: Our truck-mounted system generates higher pressure (500 PSI) and hotter water than portable units, with 3x more suction power for deeper cleaning and faster drying.

Q8: How do you handle particularly foul odours like smoke or decomposition?

Ans: We use ozone treatment followed by enzymatic neutralisers, a proven two-step process that permanently eliminates odours at the molecular level.

Q9: What certifications does your team hold?

Ans: All technicians are IICRC-certified in carpet cleaning, odour control, and water damage restoration, the industry’s highest standards. For specialised concerns not covered here, our experts are available 24/7 for consultation.